Last Updated: 25 March 2026

This Refund & Cancellation Policy outlines how payments, cancellations, and refunds are handled for personalized digital letters of inquiry (PDF format) offered on this website.

By making a purchase, you agree to this policy.

1. Nature of Service (Important)

  • This website offers paid personalized digital letters of inquiry (PDF format)
  • Each letter is custom-created based on the information provided by the user
  • This is a digital service/product, not a physical item and not a donation

2. No Refund Policy (Primary Rule)

Due to the customized and digital nature of the service:

  • All sales are final
  • No refunds or cancellations will be provided once:
    • The order is placed, or
    • The personalization process has begun, or
    • The final PDF has been delivered

This policy exists because:

  • The content is created specifically for each individual
  • It cannot be resold, reused, or returned
  • Digital products cannot be “taken back” once delivered

3. Cancellation (Before Work Begins)

  • Cancellation may be considered only if the request is made immediately after payment
  • Once the creation process has started, cancellation will not be accepted

To request cancellation (if eligible):
📧 Email: contact@thepurusharth.com

4. Duplicate Payments

If you accidentally make a duplicate payment, you may request a review.

A refund will be issued only if:

  • The duplicate transaction is verified
  • The payment is successfully received
  • The request is made within 7 days

Refunds (if approved) will be processed via the original payment method and may take 3–10 business days, depending on the payment gateway.

5. Failed or Pending Transactions

If you experience:

  • Payment deducted but order not confirmed
  • Failed or pending transaction

Please first contact your payment provider:

  • Dodo Payments (including UPI, debit/credit cards)
  • Other supported payment gateways

We are not responsible for delays or failures caused by third-party payment gateways, but you may still contact us for assistance.

6. Incorrect Information by User

  • The quality and relevance of the personalized letter depend on the information you provide
  • We are not responsible for dissatisfaction caused by incomplete, incorrect, or unclear input

No refunds will be issued in such cases.

7. Delivery Issues

If you do not receive your PDF due to a technical issue:

  • You may contact us within 7 days of purchase
  • We will re-send the file after verification

8. Policy Acceptance

By making a purchase on this website, you confirm that you:

✔ Understand that this is a custom digital service
✔ Agree that payments are generally non-refundable
✔ Accept that refunds are only applicable in limited cases (e.g., duplicate payment)

error: Content is protected !!